Refund policy
Return/Refund Policy
- Unless otherwise specified, products can be returned and refunded within 14 days of purchase with proof of purchase. Product must be in the same condition as it was sold. Store credit will be issued between 14 - 30 days of purchase.
- For orders that were shipped, return game can be send back to the store. Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship.
- We will replace or refund any mistakes done by BoardGameBliss without charges.
- For other cases where the mistake is not made on our side, like customer changed your mind later on Customer will be responsible for the shipping cost.
- Any item being sold has been inspected for damage, therefore it is assumed to have been sold in good condition*. If damage is found please inform us immediately or we will not be able to compensate you.
- When returning games they must be in good condition and in shrink. If returning by mail therefore please pack very carefully. If a return does not arrive in good condition a partial refund may be granted at our discretion.
- Regarding in store sales we rely on customer to double check the condition of the item before purchasing to ensure it is not damaged. In store sales cannot be refunded if the product is damaged.
- Online sales can be refunded within 14 days of delivery for value of the game, or 30 days for store credit. Customers are responsible for paying return shipping fees for returns.
- In store games can be returned within 14 days for the money back so long as the receipts are provided, and 30 days for store credit with proof of purchase. The games must also be in the original condition sold. Games that are sold unsealed (ie books, card sleeves) are final sale.
- Used Games can be returned within 7 days of purchase if they are in the same condition sold, or if there was an incorrect listing (ie missing pieces when the listing claimed otherwise).
- We do not accept return for All TCG products (Magic the Gathering, Lorcana, One Piece TCG, etc)
- We will not accept returns of opened product because they are missing pieces. Games missing components are a manufacturing error and as such the publisher is responsible for providing the replacements. We are happy to assist if you need help contacting the publisher
- Holded Items that are not picked up can be refunded anytime. In case the transactions is too old to be refunded Store Credit will be given.
- To start a return, you can contact us at [email protected].
- Return item must be new and sealed
- If your return is accepted due to the store error, we’ll send you a return shipping label to be printed, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- For returns due to a change of mind of the customer, we will still accept within 14 days of receiving but the shipping fee will not be covered.
You can always contact us for any return question at [email protected].
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.